Client Care & Inquiries

For guidance on your SRN-5™ protocol, order tracking, or return authorizations, our client support desk is available via email. Every inquiry is reviewed directly by our formulation and operations team.

Direct Inquiries

• Email: support@serranelabs.com

• Desk Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

• Expected Response Window: Within 24 business hours (excluding weekends and US federal holidays)

Expedited Routing

To help our desk resolve your request as quickly as possible, please format your email subject line based on your inquiry type:

• Order Tracking & Logistics:

  Order Status — #[Your Order Number]

• Return Merchandise Authorization (RMA):

  Return Request — #[Your Order Number]

• Protocol & Application Questions:

  Protocol Guidance — [Brief Description]

• General or Editorial Inquiries:

  General Inquiry — [Your Name or Organization]

Note on Orders: If you are contacting us regarding an active delivery or order modification, please include your full name, shipping address, and order confirmation number in the body of your email.