Serrane Labs — Legal Notice & Regulatory Disclosures

1. Commercial Entity & Operator Identification

• Commercial Entity: Serrane Labs
  
  
• Australian Business Number (ABN): 554 919 182
  
  
• Corporate Domicile: Melbourne, Victoria, Australia
  
  
• Global Headquarters & Postal Address: 95 Maud St, Melbourne, VIC 3101, Australia
  
  
• Domestic US Fulfillment & Logistics Hub: Colorado, United States
  
  
• Client Care & Regulatory Inquiries: support@serranelabs.com
  
  

2. FDA & Cosmetic Regulatory Status

• FDA Disclaimer: Statements published on this website, in digital advertisements, editorial materials, or product packaging have not been evaluated or approved by the United States Food and Drug Administration (FDA) or any other federal or international regulatory agency.
  
  
• Non-Pharmaceutical Classification: SRN-5™ is not a drug, pharmaceutical medicine, or medical device. It is not formulated, intended, or sold to diagnose, treat, cure, mitigate, or prevent any disease, pathology, or biological disorder.
  
  
• No Disease or Regrowth Claims: SRN-5™ is intended solely for cosmetic topical application to hydrate the scalp stratum corneum, nourish the follicular micro-environment, and enhance the visible appearance of hair density, anchored roots, and hair fullness. It is not a treatment for androgenetic alopecia (pattern baldness), alopecia areata, scarring alopecia, trichotillomania, or sudden shedding resulting from undiagnosed thyroid dysfunction or acute medical events. Individuals experiencing sudden or unexplained hair loss should consult a board-certified dermatologist.
  
  

3. Clinical Research & Ingredient Trademark Attributions

• Raw Ingredient Research vs. Finished Formulation: Percentage outcomes, clinical trials, and in vitro/in vivo data cited on this site—including references to a reduction in the appearance of shedding by up to 60%—pertain exclusively to published third-party clinical trials conducted on trademarked raw active ingredients (such as Baicapil™) by their respective ingredient manufacturers. These references do not represent clinical trials conducted on the finished SRN-5™ cosmetic formula as a whole. Serrane Labs makes no claims that every individual will experience identical results.
  
  
• Trademark Attribution:
  
  
  • Baicapil™ is a registered trademark of Provital, S.A. or its respective international affiliates.
    
    
  • All third-party trademarks, registered brand names, and ingredient trade dress referenced on this site remain the exclusive property of their respective owners. Mention of third-party assets does not imply endorsement, affiliation, or commercial sponsorship by the trademark holder.
    
    

4. Educational Content & Medical Advice Disclaimer

• No Medical Relationship: Interacting with this site, purchasing SRN-5™, or communicating with our support desk does not establish a physician-patient, dermatologist-patient, or healthcare provider relationship.
  
  
• Professional Guidance: Always seek the counsel of a physician, dermatologist, or qualified trichologist prior to starting any new topical regimen, especially if you are pregnant, nursing, taking prescription medications, or managing an active scalp dermatosis (such as psoriasis, seborrheic dermatitis, or open abrasions).
  
  
• Patch Testing & Allergens: Review the published International Nomenclature of Cosmetic Ingredients (INCI) list on the packaging prior to use. Conduct a standard 24-hour topical patch test on the inner forearm prior to initial scalp application. If persistent dermal irritation, redness, burning, or discomfort develops, discontinue use immediately.
  
  

5. Commercial Policy & Guarantee Disclosures

• 30-Day Formulation Guarantee: Consumer risk is mitigated through our published 30-Day Formulation Guarantee. Eligible first-time purchasers who are unsatisfied with the texture, finish, or routine integration of SRN-5™ may request a refund within 30 calendar days of delivery. Refunds are fixed at $79.00 USD, or the actual net purchase price paid if discounts or coupons reduced the checkout total below that figure.
  
  
• Zero Reverse Logistics: In alignment with hygiene standards and carbon-reduction initiatives, no return shipping of opened or used cosmetic bottles is required or accepted ("keep-it" protocol).
  
  
• Binding Accord & Satisfaction: Acceptance of a guarantee refund disbursement constitutes a full and final legal settlement ("accord and satisfaction") of the transaction, barring subsequent banking disputes or secondary chargeback filings.
  
  
• Complimentary Shipping: All domestic US ground shipments are dispatched from Colorado without shipping fees, irrespective of order quantity or order value.
  
  

6. Intellectual Property Protection

• Proprietary Assets: All visual, textual, and digital assets published on serranelabs.com—including the brand name "Serrane Labs," product identifiers ("SRN-5™," "SRN-5™ Complex," "90-Day Root Protocol"), formulation architecture, packaging graphics, custom renderings, photography, and original copywriting—are the protected intellectual property of Serrane Labs.
  
  
• Use Restrictions: Commercial reproduction, digital duplication, content scraping, or unauthorized secondary redistribution of our written materials, imagery, or trademarked assets without prior express written authorization from Serrane Labs is strictly prohibited under international copyright and trademark treaties.
  
  

7. Statutory Jurisdiction & Consumer Notices

• Governing Law & Venue: This Legal Notice, our site terms, and all commercial transactions through serranelabs.com are governed by and construed under the laws of the State of Colorado, United States, where our domestic fulfillment center operates, without regard to conflict of law principles. Legal proceedings shall be brought exclusively in the state or federal courts located in Colorado.
  
  
• California Civil Code § 1789.3 Notice:
  
  
  California residents are entitled to the following statutory consumer notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. Transactional inquiries may be directed to support@serranelabs.com.
  
  

8. Official Regulatory & Legal Inquiries